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Frequently Asked Questions

Our Services

How do I get started?

An intro call with you and your loved one is the first step to getting started. We want to understand what your goals are in using our service so we can ensure we’re working towards those goals with you.

Do I have to sign a contract?

No! Constance is a monthly subscription service, and you can pause or cancel services at any time.

Do you make home visits?

Constance is available to virtually check in with your loved one via phone or video call every day. During these calls, your Constance Family Coordinator (CFC) will talk with your loved one and can help manage needs like arranging transportation, scheduling a doctor’s appointment, or scheduling and managing home visits with your local home-care agency.

Can I adjust my service level?

Yes! You have the ability to increase or decrease the number of check-in calls and amount of Personal Assistance time you receive per week. 

Are you available to help in the event of a medical emergency?

Always dial 911 in the event of a medical emergency.

Which languages does Constance support?

Currently, we offer our services in English. We plan to support more languages in the near future.

Check-In Reports

What are daily reports?

Following each check-in with your loved one, we send you a report detailing the conversation. The reports tell you about your loved one’s mood, meals, medications, schedule, and anything else important that comes up during the conversation.

When can I expect my report?

Reports are available within 1 hour of each successful check-in call with your loved one.

How many people can receive the check-in report?

We encourage at least two or three family members to receive the report in case something needs immediate attention.

How do I share reports?

Many families share the daily reports with those who want to stay up-to-date on their loved one’s status and well-being. We also have the option to automatically push reports to those people for seamless sharing. Contact your CFC if you’d like to add another family member to the list.

Our App

Does my loved one need to learn a new technology?

Nope! All your loved one needs is access to a phone.

Where can I get the Constance app?

You can find our app in the Google Play and App Stores. Currently, the Constance app is only available to Constance Members.

Daily Check-In Calls

What is a daily check-in call?

A Constance Family Coordinator calls your loved one every day Monday-Friday to talk about their mood, meals, medications, schedule, and overall well-being. For many, the call becomes part of their routine and is a social connection they look forward to every day! 

Does the same person call my loved one every day?

Yes, unless their Constance Family Coordinator (CFC) is unavailable. Each CFC has a buddy who stays up-to-date on your loved one, and that buddy will step in if your main CFC is unavailable.

Is the check-in call at the same time every day?

Yes. We work with your loved one to pick a call time that works best with their daily routine. We want our check-ins to fit into their day, not disrupt it! If they have something coming up that conflicts with our call time, we simply reschedule the time for that day.

Do you call in the morning, afternoon, or evening?

Check-in calls are typically scheduled between the hours of 8:30 am and 5:00 pm (EST). We will work with you if you need your check-in calls to occur outside of these hours.

Do you call more than once a day?

Our standard level of service includes one check-in call per day. Service levels can be tailored to include more than one check-in call per day if requested.

What do you ask during the check-in calls?

Our Constance Family Coordinators talk to your loved one about their mood, meals, medications, schedule, and needs. We also have the ability to add custom questions at your request.

How long is each check-in call?

Each check-in call is typically around 10 minutes.

What if my loved one doesn’t answer the check-in call?

If your loved one doesn’t pick up at our scheduled call time, we leave a message and wait one to two hours before calling them again. If they don’t pick up the second time we call,  we send you a report letting you know we were unable to reach them and the times that we called.

Have another question?